Terms of Service

1. Acceptance of Terms

By accessing or using CERTRAV, CertRez, or any related CERTRAV product, you agree to these Terms of Service. If you do not agree, do not use the platform.

2. Platform Purpose

CERTRAV is an integrated SaaS business platform for service and retail businesses. CertRez is currently available for booking, appointments, customer management, automation, payments, and AI interaction.

3. Trial, Freemium, and Beta Terms

Each eligible paid-plan signup receives 14 days of free access for evaluation unless a published commercial configuration states otherwise. Trial and beta features are provided as-is and may change, pause, or end with notice.

Freemium is a free CertRez plan for individuals and very small businesses. Freemium does not require Stripe Checkout, does not require a Stripe Connect account, and is activated through the authenticated CertRez account flow.

Freemium currently includes 3 services, 20 bookings per calendar month, 1 business user, 1 booking page, basic scheduling, limited CertAI guidance, and Zoom or Microsoft Teams meeting links by pasted URL only. Freemium does not include advanced automation.

If no valid payment method is added by the end of a paid-plan trial, the account may be paused and retained for 30 days for reactivation.

4. Subscriptions, Billing, Taxes, and Usage Limits

Paid plans are billed through Stripe on a recurring monthly or annual basis according to plan, billing cycle, country, and supported currency.

Core is initially configured at $9/month or $90/year with 10 services and 50 bookings per calendar month. Premium Automation is initially configured at $29/month and Business at $49/month, and both use unlimited services and unlimited bookings unless a published commercial configuration changes them.

Unlimited means CERTRAV does not enforce a fixed plan cap for that entitlement, but the account remains subject to fair use, security, abuse prevention, technical capacity, applicable law, and product-specific terms.

Monthly booking usage is counted from bookings created for the business during the current calendar month using CertRez booking records. Cancelled, duplicate, test, abusive, or disputed records may be reviewed or adjusted according to CERTRAV policy.

Local currency display and checkout are available only where Stripe supports processing and where CERTRAV has configured the applicable Stripe Price. Stripe Checkout shows the final amount, currency, taxes, and payment method eligibility.

5. Cancellation and Refunds

You may cancel through your dashboard or by contacting admin@certrav.com. Cancellation takes effect at the end of the current billing period.

A 7-day money-back guarantee applies to the first paid subscription month only, excluding taxes except where required by law.

6. Payments Between Businesses and Customers

Off-platform payments are solely between the business and its customer. CERTRAV does not process, hold, verify, insure, refund, or dispute those transactions unless a CERTRAV integrated payment system is used.

When a business unlocks CERTRAV online customer payments through Stripe Connect, CERTRAV collects a $1.00 USD platform processing fee per online customer payment transaction, or the local-currency equivalent where displayed. Unless checkout or account settings state otherwise, this fee is deducted from the transaction proceeds payable to the business. Stripe, banks, card networks, and other processors may charge their own additional fees.

Businesses are responsible for disclosing any customer-facing charges, setting their own prices, handling customer refunds and disputes, and complying with tax, payment, and consumer protection laws.

7. AI, Social Channels, Meeting Links, and Customer Messages

Premium Automation and Business features may include AI-assisted replies across booking pages, WhatsApp, Instagram, Facebook, Messenger, email, or other supported channels.

Freemium meeting links are paste-only links supplied by the business for tools such as Zoom or Microsoft Teams. CERTRAV does not connect to, manage, verify, host, or control those third-party meeting accounts in this phase.

AI replies are assistance only. They do not complete, cancel, reschedule, charge, refund, or guarantee an appointment unless the business separately confirms it.

Do not send full card numbers, passwords, government IDs, sensitive health details, or confidential information through social messages.

8. Business Responsibilities

Businesses are responsible for their business information, services, pricing, availability, customer communication, payment collection, taxes, and compliance with applicable law.

9. Customer Bookings

CERTRAV provides booking tools and is not a party to transactions between businesses and customers. CERTRAV is not responsible for disputes, no-shows, service quality, or refunds between those parties.

10. Service Availability and Changes

CERTRAV may modify, suspend, or discontinue any part of the Service. We will provide reasonable notice for material changes to paid CertRez features where required by these Terms or applicable law.

11. Limitation of Liability

To the maximum extent permitted by law, CERTRAV LLC is not liable for indirect, incidental, special, consequential, or punitive damages. Total liability is limited to the amount paid in the previous 12 months or $100, whichever is greater.

12. Contact

For questions about these Terms, billing, or cancellation, contact CERTRAV LLC at admin@certrav.com.