Refund Policy

Last updated: July 17, 2026

1. Trial Period

Each new CERTRAV/CertRez account receives a 14-day free trial. No payment is collected during the trial, so no refund applies during the trial.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on the first paid subscription month only. Contact admin@certrav.com within 7 calendar days of your first successful charge.

3. Subscription Cancellations

You may cancel at any time. After the 7-day guarantee period, subscriptions are non-refundable and cancellation takes effect at the end of the current billing period.

4. Taxes and Fees

Taxes, currency conversion differences, card-network fees, bank fees, Stripe fees, and CERTRAV's $1.00 online customer payment processing fee are refunded only where required by law, where Stripe includes them in the refunded charge, or where CERTRAV expressly agrees in writing.

5. Failed Payments and Suspension

If payment fails, we may retry and notify you. If payment is not received, the account may be suspended.

6. Refund Exclusions

Refunds are not issued for requests after 7 days, renewal charges, accounts terminated for Terms violations, mid-term downgrades, off-platform customer payments, CERTRAV online customer payment processing fees, or unpaid beta/waitlist features.

7. Chargebacks

Please contact admin@certrav.com before initiating a chargeback. Unresolved chargebacks may result in account termination.

8. How to Request a Refund

Email admin@certrav.com with the subject Refund Request and include your account email, first charge date, and reason.

9. Changes

Changes apply only to subscriptions purchased or renewed after the effective date.

Back to Home